I called an employee in another department 10 days ago to obtain some information in order to create a report for her department. She complained that she could not understand what I said to her. During the whole conversation, I tried to sound cool and professional. She was indeed impatient, rude and disrespectful. She hung up the phone even before I completed our conversation.
Maybe I do have some accent as a foreign employee; however, my spoken English is almost excellent (per some Americans). I have no problems communicating with Americans at all. Actually Customer support is playing a key role in my job. I talk to numerous customers on the phone on almost daily basis. A lot of my clients like me very much and want to talk to me to resolve their issues. This employee, on the other side, has a bad reputation among my co-workers: rude, disrespectful, and impatient; however, no one has reported her improper behavior.
When I talked to my supervisor today, I got to know that she actually emailed my boss, complaining about me. My boss seemingly stands on my side. He had similar experiences with this co-worker before and wants to report to HR about her unprofessionalism. Could you please provide some advice on what you do if you were me?
how to deal with rude and disrespectful co-workers
RoadBlind (2012-02-10 11:07:37) 评论 (0)I called an employee in another department 10 days ago to obtain some information in order to create a report for her department. She complained that she could not understand what I said to her. During the whole conversation, I tried to sound cool and professional. She was indeed impatient, rude and disrespectful. She hung up the phone even before I completed our conversation.
Maybe I do have some accent as a foreign employee; however, my spoken English is almost excellent (per some Americans). I have no problems communicating with Americans at all. Actually Customer support is playing a key role in my job. I talk to numerous customers on the phone on almost daily basis. A lot of my clients like me very much and want to talk to me to resolve their issues. This employee, on the other side, has a bad reputation among my co-workers: rude, disrespectful, and impatient; however, no one has reported her improper behavior.
When I talked to my supervisor today, I got to know that she actually emailed my boss, complaining about me. My boss seemingly stands on my side. He had similar experiences with this co-worker before and wants to report to HR about her unprofessionalism. Could you please provide some advice on what you do if you were me?