1月31日,有网友发布视频称,G1956次列车因车上旅客过多,触发超载警报,导致无法运行,无座无票旅客被请下车补票。
视频中,车厢过道挤满了人,有乘务员称列车无法运行,请无座无票旅客到车站补票。
次日,九派新闻联系到视频发布者胡先生。他表示,当时有很多旅客没买到长途票,只能先购买短程票,准备到站再补票。结果人数过多触发警报,致使列车无法运行。
胡先生回忆,列车超载后停止运行5分钟,其间有旅客下车补票。之后每一站都出现了超载,自己到目的地时已经晚点。
列车过道挤满乘客。图/网络视频截图
12306客服人员回应,不建议旅客购买短途票后到站补票,上车补票需要咨询列车员。
《中国国家铁路集团有限公司铁路旅客运输规程》规定,旅客要求越过车票到站继续乘车时,须在原车票到站前提出,在有运输能力的情况下列车可予以办理,核收越站区间的票款。持失效车票乘车或在车票到站后不下车继续乘车的,按无票处理。
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