据英国《卫报》当地时间 20
日报导,一家快递公司的人工智能(AI)客服发生“错乱”,不仅无法提供包裹资讯,还称自家公司是“世界上最糟的快递公司”。
报导称,AI 客服是这家名为“动态包裹投送”(DPD)的快递公司的特色。然而,客户阿什利·博尚日前分享了他与该公司 AI
客服的互动经历。
博尚表示,AI 客服“完全没用”,既无法提供失踪包裹的单号,也不清楚送达时间,“真是客户的噩梦”。生气的博尚要 AI
客服推荐更好的快递公司,并作诗批评 DPD。
没想到,已然错乱的 AI 客服真的称 :“这家世界上最糟的快递公司,不仅送货慢、不可靠,客户服务也很糟糕”。在博尚的引导下,AI
客服甚至还“骂了脏话”。
博尚的这段经历发布后,24 小时内阅读量便达到 80 万。DPD 迅速禁用了该 AI
客服,并表示此前没有过类似故障,可能是更新导致了问题。
至于博尚,仍未收到包裹的他,笑称包裹“是被 DPD 当了‘人质’”。
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