美国加州本月起将速食业最低时薪,从原本的4美元(约130台币)调高到20美元(约650台币),让速食店员工喜出望外,但也促使速食业者加速引进自助点餐机和AI(人工智能)点餐,取代人工。
美国有线电视新闻网(CNN)报导,加州速食业员工数量尚未回到疫情前的水准,目前人力依然短缺。科尔尼管理咨询公司的食品暨农业专家堂戈斯基认为,提高最低时薪有助于吸引更多人到速食店上班。
然而,加州速食业最低时薪大涨,迫使业者加速引进自助点餐机,甚至干脆放弃展店计划,收掉营业额较差的店面,以压低人事成本。
加盟主贾尼(Harsh
Ghai)名下拥有180家汉堡王、塔可钟和卜派炸鸡,原本计划5到10年内要在所有店铺引进自助点餐机,本月要求在30到60天内为所有加州店铺装设自助点餐机,还要在得来速车道引进AI点餐,预计明年4月所有得来速车道都是AI点餐,未来还要在所有店铺撤掉人工点餐柜台。
在加州共雇用3700名员工的贾尼表示,“最低时薪调涨明显提高我们的人事成本,本月15日发薪时,我们发出去的薪水会比上月高25%。”
他不打算裁员,而是希望透过自助点餐机等科技帮忙,减少员工工时,压低人事成本,“我知道这样会流失一些员工,但这是没有办法的事。我们没办法再提高售价,消费者因为通膨已经很不爽,再涨价会伤害客流量,但若我们自己吸收最低时薪调涨所增加的成本,所有的店面都将面临赤字。”
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