I think he was exaggerating it as well. all announcements are announced as soon as possible and I have never been mistreated because I am Chinese. I have seen some rich Chinese who speak some English talk to service staff condescendingly. In western culture, everyone is equal. I bet he was probably rude when he asked staff questions and made requests.
Usually they will broadcast and the screen might not have the correct gate info! The only sure thing is to ask the people behind the counter near the gate. (Southwest airline from Detroit to Nashville at 6:50p 7/17/2015, they broadcast gate change but the screen did not even show gate change when boarding)
First class should have priority (since they paid big) in bigger airport. If AA did not do this, could be their mistake. Id Huang complained, he might get some free tickets.
