美联航刁难称行李太大 乘客亲身演示痛批"睁眼说瞎话"
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美国联合航空的职员又遭乘客投诉粗鲁无礼,而且“睁眼说瞎话”,令人愤怒。
一对母女搭乘美国联合航空客机从芝加哥飞往新泽西,却因手提袋尺寸问题与航空公司职员发生争执。职员测量时,轻轻把袋子放在测量箱上方,辩称行李超出标淮,但女儿当场将手提袋一按,即可塞入测量箱内,双方争执多时,职员最后才同意让这对母女带行李登机。
27岁的卢高斯基(Natalia
Rutkowski)与58岁母亲安娜(Anna)当天办理登机手续时,在手提行李测量箱量尺寸,她的手提行李检查完毕后,开始协助母亲检测,然后一名职员走过来说:“她(安娜)不能带手提袋登机”。
卢高斯基反驳,她母亲没有额外行李,且机票列明可带一件个人物品。手提袋必须符合指定尺寸,但那位女士甚至不准我们将手提袋放入手提行李测量箱,向她们显示尺寸符合,她实在很无礼。
“一名男子走过来出示证件,然后将手提袋拿出来,再放在测量箱边缘,故意让它放不下去。我不明白这种行为,实在太荒谬,简直是睁眼说瞎话。”最后她示范一次,顺利将手提袋妥当放入测量箱内,男职员再没有拦阻,让两位母女带着行李登机。
卢高斯基过程中跟多名职员周旋,又三番两次要把行李塞入测量箱才过关。她说,此事件令她十分愤怒,不明白为何会受到如此对待,航空公司职员的无礼,让她和母亲感到屈辱,希望航空公司道歉.。
美国联合航空发言人表示,正在了解这起事件。
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