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» 空姐遭老外逼帮脱裤子、擦屁股 长荣航空回应了(图)
空姐遭老外逼帮脱裤子、擦屁股 长荣航空回应了
文章来源: 联合报 于
2019-01-20 10:31:43
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长荣航空。图/长荣航空提供长荣航空本月19日一名体型壮硕白人男子,搭乘班机从洛杉矶返台时对空服员要求不合理服务,包含要求帮忙脱裤如厕、擦屁股等,不仅让空服员身心受创,也引发社会挞伐,事发后更传出该名男子并非首次做出不合理要求,盼能增加男性空服员并拒载这种乘客。
对此,长荣航空表示,针对此位外籍旅客要求空服员协助如厕一事表示,员工是公司的资产,保护员工是公司的职责,美国运输部(Department
Of
Transportation)颁布之法令,对于航空公司载运身心不便旅客时应提供及无须提供之协助有明确规范,此规范均载明于空服员手册中,因此本公司空服员毋须提供旅客如厕、喂食、医疗服务等特殊照护。
长荣航空表示,空服员对于旅客提出无理、过分之要求,可运用机内异常旅客处理程序,以口头沟通劝戒、书面警告、报请航警等流程,予以拒绝,以维护机上安全、秩序与空服员应有之尊严。
长荣航空表示,对于该位空服员基于服务之初心而提供旅客的协助,本公司已关怀并将视空服员之需求适切提供相关身心谘询协助;同时,公司也将进一步调查该名旅客是否涉及性骚扰行为,若该名旅客行为造成空服员伤害,公司将会採取必要措施以为因应,避免类似情况再度发生。
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